A 3rd party however CAN make your U-Turn calls, because a real U-Turn call is made by an uninvolved party to the deal. Meaning somebody that did not meet the customer. This is important because, the trick that's involved with this call won't work if it's made by somebody the customer met in the store.
This is the script I use that I have found works the best:
1.) "Hello, this is Philip Cheatham from Mt. Everest Bugatti, I saw that you made a visit to our dealership today and I just wanted to make sure my team was kind & courteous, how was your visit?"
2.) Shut up and let the customer talk until they finish.
A.) Some will talk a lot, some will talk a little here.
3.) Either way, next you ask: "Were you able to get in a car/on a bike today?"
A.) You say this, knowing they were not. The only customers you can make a U-Turn call to, did not leave with a vehicle. They looked at numbers and left. You didn't make the deal.
4.) Shut up and let the customer talk until they finish.
A.) Again, some will talk a lot, some will talk a little.
5.) At this point you will find out 1 of 3 things: